At LaDonte Prince Consulting, we believe that meaningful connections are built on trust. Just as we carefully weave each conversation thread, we handle your personal information with the same intentionality and care. This Privacy Policy explains how we collect, use, and protect your information when you interact with our AI chatbot solutions and website.

Information You Provide

When you engage with our services, you may choose to share:

• Your name and contact information (email, phone number)
• Company name and business details
• Messages and conversations through our chat widget
• Information shared during discovery calls or consultations
• Feedback and survey responses

Information Collected Automatically

To improve your experience, we automatically collect:

• Device and browser information
• IP address and general location data
• Pages visited and time spent on our website
• Interaction patterns with our chat widget

Every piece of information serves a purpose in strengthening our connection with you:

• To personalize your experience — Understanding your needs helps us craft conversations that truly resonate
• To improve our services — Your interactions help us weave better AI solutions for everyone
• To communicate with you — Following up on inquiries, sending relevant updates, and scheduling appointments
• To protect our community — Ensuring security and preventing misuse of our services

We treat your information as we would want ours treated — with discretion and respect. We may share your information with:

• Service providers — Trusted partners who help us deliver our services (such as HubSpot for CRM, OpenAI for AI capabilities)
• Legal requirements — When required by law or to protect rights and safety
• Business transfers — In the event of a merger, acquisition, or sale of assets

We never sell your personal information. Your data is not a commodity — it's the foundation of our relationship.

You have control over your information:

• Access — Request a copy of the personal data we hold about you
• Correction — Update or correct inaccurate information
• Deletion — Request removal of your personal data
• Opt-out — Unsubscribe from marketing communications at any time
• Data portability — Receive your data in a portable format

To exercise any of these rights, please contact us at privacy@ladonteprince.com

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Your California Rights

• Right to Know — You can request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete — You can request deletion of your personal information, subject to certain exceptions (such as completing a transaction or complying with legal obligations).
• Right to Correct — You can request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing — You have the right to opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information.
• Right to Limit Use of Sensitive Information — You can limit how we use sensitive personal information (if we collect any).
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Categories of Information We Collect

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers — Name, email address, phone number, IP address
• Commercial Information — Records of services purchased or considered
• Internet Activity — Browsing history on our website, interactions with our chatbot
• Professional Information — Company name, job title, business information
• Inferences — Profiles reflecting preferences and characteristics

How to Exercise Your Rights

To submit a request, you may:

• Email us at privacy@ladonteprince.com with "California Privacy Request" in the subject line
• Call us at (323) 532-3096

We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

Response Timing

We will respond to verifiable consumer requests within 45 days. If we need more time (up to an additional 45 days), we will notify you of the reason and extension period in writing.

California law requires us to disclose how we respond to "Do Not Track" browser signals. Currently, we do not respond to Do Not Track signals because there is no industry standard for this feature. However, you can manage cookies through your browser settings.

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure data centers with physical and digital safeguards

We use cookies and similar technologies to enhance your experience. These help us:

• Remember your preferences
• Understand how you interact with our website
• Improve our services based on usage patterns

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Our services are designed for businesses and are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

As our services evolve, so may this policy. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Questions about this policy or how we handle your data? We're here to help.